Customer service: “The sub is the bonus”

Jersey Mike's Subs

Image via Wikipedia

Jersey Mike’s, a sub shop I know from visiting my wife’s family in New Jersey, is opening a franchise not too far from where I live in Montgomery County, Maryland. I like this quote from their manager in a North Potomac Patch write-up on the new store: “We want to build friendly customer relationships that last. The sub is the bonus,” he said. It helps that Jersey Mike’s subs are good too, but I think this type of customer service philosophy is fantastic.

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